This is our Frequently Asked Questions page! Please click on the links below to view the FAQ answers. If you can't find the answer your looking for here, please contact us!

FAQ

General Questions

If you do not receive a response it within a 12 hours, please check your Junk, Bulk or Spam folders. Mark the message as Not SPAM to avoid problems receiving our correspondence in the future. Please allow us 1 to 2 business days to reply! Thank you and we sincerely appreciate your cooperation, patience and understanding.

You can attach the file to the order. Any professional photos or contents, we will not create or design anything without a signed and dated release from the photographers or owner.  Send your signed document to this email address: sales@mattlipsky.com. Any professional photos or contents, we will not create or design anything without a signed and dated release from the photographers or owner. 


Yes! Our site has a SSL from RapidSSL. All payments are sent through PayPal.


No we don't sell gift cards! But we sell Gift Certificate!  When you purchase a Gift Certificate the gift certificate will be emailed to the recipient after your order has been paid for. Also I understand that all gift certificates purchases are non-refundable!

You can download a release from within our website 2 ways. 1.) You can go to your account page and click on the icon that says Download Forms. 2.) Go to our footer listed below to the extra tab and click on the Product Downloads link. If you have any questions or concerns please contact us!

Orders & Sales

Sorry we DO NOT accept exchanges or returns! Unfortunately we CANNOT guarantee that all products will work for you and your body. Our products cannot be restocked and resold after they ship. We are sorry for the inconvenience and thank you for understanding. You agree to not hold Matt Lipsky Design Solutions liable under any circumstance for items that do not work with body. You are responsible for reading the ingredients and making an informed buying decision. If you have any questions please contact us before buying!

We accept Mastercard, Visa, Discover & Money Orders. All payments must be cleared, before products are sent to production! All of our credit cards transaction are by PayPal and are used under there SSL (Secure Sockets Layer) and are protected. There is a $30.00 fee for any insufficient funds that occur from credit cards or money orders. We DO NOT accept cash as a form of payment. Cash is impossible to keep track of and there is no record of the amount you actually received.

We design any type of format that fits your business. We have created websites for Campgrounds, Schools, Small Business, Personal Websites and Others. We absolutely will not under any circumstance create or maintain any warez sites, adult porn sites or any illegal contents sites. Don't even brother asking! Thank you for your understanding!

You can attach the file to the order. Any professional photos or contents, we will not create or design anything without a signed and dated release from the photographers or owner.  Send your signed document to this email address: sales@mattlipsky.com. Any professional photos or contents, we will not create or design anything without a signed and dated release from the photographers or owner. Thank you for your patience and understanding. 

We can design any type of logo that fits your company needs. We absolutely will not under any circumstance create any designs that will support warez sites, adult porn sites or any illegal contents sites. Don't even brother asking! Thank you for your understanding! We reserve the right to use stock images in the creation of designs if required. Costs of this will be outlined to the client prior to purchase if not included in the proposal quote. We retains full ownership of design concepts and materials it produces. Once a final concept is delivered to a client, complete ownership rights to the concept transfer to the client. Unused concepts remain the property of Matt Lipsky Design Solutions. MLDS may still use paid-for concepts in its promotional materials and in its design portfolio.

Tech Support

You can't download your product, because your payment might still be processing. As soon as your payment is cleared your account will be posted and the download will become available! 

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